Refund policy

Before paid plans open

WannaFocus is currently free. We do not collect payment details or charge subscription fees today. This policy will apply when a paid WannaFocus plan becomes available.

Who processes payments

Paid WannaFocus orders will be processed by Paddle, our authorised reseller and Merchant of Record. Paddle will take the payment, calculate applicable sales tax, issue the receipt, and process an approved refund. WannaFocus will never ask you to send card details by email.

When a refund may be available

• Your mandatory rights under the law where you live always apply. Nothing in this policy limits those rights.
• Paddle's refund policy, including any applicable statutory withdrawal period, applies to the transaction.
• If a persistent technical fault or material defect prevents you from using the paid features as described, contact us first. We will try to fix the problem or help you request a refund.
• Paddle may also approve a full or partial refund at its discretion after reviewing the request. A request does not guarantee a refund unless the law requires one.
• When a payment is refunded, access provided by that payment may end.

Cancellation is different from a refund

You may cancel a subscription at any time. Cancellation prevents the next renewal and normally takes effect at the end of the current billing period. It does not automatically refund the current period or unused time unless Paddle approves a refund or applicable law requires one.

How to request a refund

• Use the View receipt or Manage subscription link in the transaction email from Paddle.
• Use Paddle buyer support and choose the refund option.
• Or email WannaFocus with the email address used for the purchase, the Paddle transaction or receipt ID, and a short explanation. Never include a full card number, password, or authentication code.

After approval

Paddle returns an approved refund to the original payment method where possible. Paddle states that it processes eligible refunds within 14 days of approval; your bank or payment provider may take additional time to display the credit.

Policy changes

The version shown at the time of your transaction applies together with Paddle's policy and mandatory local law. If we make this policy less favourable for future purchases, we will update the date below before the change takes effect.